Terms of service
Terms of Service
Welcome to Luxeqa. These Terms of Service (“Terms”) govern your use of our website www.luxeqa.com and the purchase of products offered by Luxeqa FZ-LLC (“Luxeqa,” “we,” “us,” or “our”). By visiting our site or making a purchase, you agree to comply with and be bound by the following terms. Please read them carefully before using our services.
1. General Conditions
By accessing or purchasing from Luxeqa, you agree to these Terms and all applicable laws and regulations.
We reserve the right to refuse service to anyone for any reason at any time. You must not use our products for unlawful or unauthorized purposes, nor violate any laws in your jurisdiction.
2. Eligibility
To use our Website and make purchases, you must be at least 18 years old or have permission from a parent or legal guardian.
3. Accuracy of Information
We strive to ensure that all product descriptions, pricing, and information on our Website are accurate. However, we do not guarantee that all information is error-free. We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
4. Products & Availability
All Luxeqa jewelry is subject to availability. We reserve the right to discontinue or modify any product without notice.
While we make every effort to display our jewelry accurately, colors and finishes may vary slightly due to screen settings and lighting.
5. Pricing & Payments
All prices are listed in the applicable currency at checkout.
We reserve the right to change prices at any time without notice. Payment must be made in full at the time of purchase.
All transactions are processed securely through Shopify Payments, PayPal, or other authorized third-party gateways. Luxeqa does not store or have access to your full credit card details.
6. Shipping & Delivery
We offer free worldwide shipping on all orders.
Delivery times are estimates and may vary depending on location and external factors (e.g., customs, courier delays).
For full details, please review our Shipping Policy.
7. Returns & Refunds
We want you to love your Luxeqa purchase.
You may return eligible items within 14 days of delivery if they are unworn, undamaged, and in their original packaging.
Earrings are non-returnable due to hygiene regulations.
Please review our Return & Refund Policy for full details.
8. Intellectual Property
All content on this Website—including text, images, graphics, logos, product designs, and trademarks—is the property of Luxeqa FZ-LLC and is protected under intellectual property laws.
You may not copy, reproduce, or distribute any material without our prior written consent.
9. User Comments & Reviews
By submitting comments, reviews, or any content, you grant Luxeqa a non-exclusive, royalty-free right to use, modify, publish, and display such content for marketing and promotional purposes.
You agree not to post unlawful, defamatory, or harmful content. We reserve the right to remove any content that violates these Terms.
10. Third-Party Services
Certain services (such as payment gateways and shipping providers) are operated by third parties. We are not responsible for their actions, privacy practices, or terms. Please review their policies when using their services.
11. Limitation of Liability
Luxeqa shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website, including but not limited to data loss, personal injury, or financial loss.
Our total liability shall not exceed the amount paid for the product purchased.
12. Indemnification
You agree to indemnify and hold Luxeqa, its affiliates, employees, and partners harmless from any claims or demands arising from your violation of these Terms or your misuse of our products or website.
13. Governing Law
These Terms are governed by and construed under the laws of the United Arab Emirates (UAE). Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
14. Changes to Terms
We may update or revise these Terms periodically. The latest version will always be posted on our Website, with the effective date clearly indicated. Your continued use of the site after changes are posted constitutes your acceptance of the revised Terms.
15. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Luxeqa FZ-LLC
📧 Email: SUPPORT@LUXEQA.COM
📞 Phone / WhatsApp: +971 589391601
🌍 Website: www.luxeqa.com