SHIPPING AND DELIVERY POLICY
At Luxeqa, we believe that luxury should arrive effortlessly — beautifully packaged, securely delivered, and always on time.
We proudly offer free worldwide shipping on all orders, with tracking from our fulfillment centers to your doorstep.
📦 Shipping Overview
Location | Order Cut-Off (UAE Time) | Estimated Delivery Time | Cost | Conditions |
---|---|---|---|---|
UAE (Dubai & Other Emirates) | 12 PM (excluding Sundays) | 1–2 business days | Free | Express available upon request |
GCC (KSA, Bahrain, Qatar, Oman, Kuwait) | 12 PM (excluding Sundays) | 3–6 business days | Free | Customs duties covered |
Worldwide (USA, UK, Europe, India, Others) | 12 PM (excluding Sundays) | 9–15 business days | Free | Customs may apply based on country regulations |
🕒 Order Processing
- Orders placed before 12 PM (UAE time) are processed the same day (excluding Sundays and UAE public holidays).
- Orders placed after 12 PM or during holidays will be processed on the next working day.
- You will receive a tracking number via email or SMS once your order is shipped.
🌍 Delivery & Tracking
- All shipments are fully tracked and insured until delivery.
- Our global logistics partners will contact you if any additional delivery details are required.
- You can track your parcel at any time using the tracking link shared in your confirmation email.
🚚 Delivery Guidelines
- Ensure your delivery address and contact number are correct at checkout.
- Our courier partners will make up to three delivery attempts. If unsuccessful, your order may be returned to us.
- In case of a returned parcel due to incorrect details or non-collection, re-delivery costs may apply.
📦 Packaging & Presentation
Every Luxeqa order is shipped in luxury sustainable packaging — including our signature Luxeqa box, suede pouch. Whether it’s for you or a gift, every unboxing feels like an occasion.
💰 Delays & Refunds
If your order hasn’t arrived within 14 days of confirmation (excluding major holidays), you are entitled to a full refund or replacement.
In the rare event of delays due to customs or courier issues, our team will keep you updated at every step.
🌐 Contact Us
For any shipping or delivery inquiries:
📧 support@luxeqa.com
📞 +971 52 685 6544 (WhatsApp available)
Customer Support: Monday – Saturday, 9 AM – 6 PM (UAE time)
Luxeqa FZ-LLC
Free Worldwide Shipping • Hassle-Free Returns • Lifetime Warranty