SHIPPING AND DELIVERY POLICY

At Luxeqa, we believe that luxury should arrive effortlessly — beautifully packaged, securely delivered, and always on time.
We proudly offer free worldwide shipping on all orders, with tracking from our fulfillment centers to your doorstep.


📦 Shipping Overview

Location Order Cut-Off (UAE Time) Estimated Delivery Time Cost Conditions
UAE (Dubai & Other Emirates) 12 PM (excluding Sundays) 1–2 business days Free Express available upon request
GCC (KSA, Bahrain, Qatar, Oman, Kuwait) 12 PM (excluding Sundays) 3–6 business days Free Customs duties covered
Worldwide (USA, UK, Europe, India, Others) 12 PM (excluding Sundays) 9–15 business days Free Customs may apply based on country regulations

🕒 Order Processing

  • Orders placed before 12 PM (UAE time) are processed the same day (excluding Sundays and UAE public holidays).
  • Orders placed after 12 PM or during holidays will be processed on the next working day.
  • You will receive a tracking number via email or SMS once your order is shipped.

🌍 Delivery & Tracking

  • All shipments are fully tracked and insured until delivery.
  • Our global logistics partners will contact you if any additional delivery details are required.
  • You can track your parcel at any time using the tracking link shared in your confirmation email.

🚚 Delivery Guidelines

  • Ensure your delivery address and contact number are correct at checkout.
  • Our courier partners will make up to three delivery attempts. If unsuccessful, your order may be returned to us.
  • In case of a returned parcel due to incorrect details or non-collection, re-delivery costs may apply.

📦 Packaging & Presentation

Every Luxeqa order is shipped in luxury sustainable packaging — including our signature Luxeqa box, suede pouch. Whether it’s for you or a gift, every unboxing feels like an occasion.


💰 Delays & Refunds

If your order hasn’t arrived within 14 days of confirmation (excluding major holidays), you are entitled to a full refund or replacement.
In the rare event of delays due to customs or courier issues, our team will keep you updated at every step.


🌐 Contact Us

For any shipping or delivery inquiries:
📧 support@luxeqa.com
📞 +971 52 685 6544 (WhatsApp available)
Customer Support: Monday – Saturday, 9 AM – 6 PM (UAE time)


Luxeqa FZ-LLC
Free Worldwide Shipping • Hassle-Free Returns • Lifetime Warranty