PRIVACY POLICY
Welcome to Luxeqa, your destination for elegant, durable, and waterproof 18K gold-plated jewelry.
This Privacy Policy explains how Luxeqa FZ-LLC (“Luxeqa,” “we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website www.luxeqa.com (“Website”) or interact with us through our digital channels.
By using our Website, subscribing to our newsletter, or purchasing our products, you consent to the practices described below.
1. Information We Collect
We collect personal information that you voluntarily provide when you:
- Place an order or create an account
- Subscribe to our newsletter or promotional emails
- Contact our customer care team via email, chat, or social media
- Participate in surveys, reviews, or marketing events
The information we collect may include:
- Name, email address, and phone number
- Shipping and billing addresses
- Payment details (securely processed via third-party payment gateways)
- Account login information (if applicable)
- Purchase history and preferences
- Technical data such as IP address, browser type, and device information
This data helps us provide a smooth shopping experience and continuously improve our services.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate order updates and provide customer support
- Improve our website functionality and shopping experience
- Send promotional offers, product updates, and Luxeqa news (only with your consent)
- Analyze sales trends and customer preferences for internal use
We do not sell or rent your personal information to any third parties.
3. Consent
By creating an account, making a purchase, or providing information through our contact channels, you agree to our collection and use of your personal data as outlined in this policy.
You may withdraw your consent at any time by contacting us directly.
4. Shopify Platform
Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products.
Your personal data is securely stored through Shopify’s databases and protected by encryption, firewalls, and industry-standard safeguards.
For more details, please review Shopify’s Privacy Policy.
5. Sharing Your Information
We may share information only with trusted third-party partners to support the following functions:
- Payment processing (e.g., Stripe Payments, PayPal, etc.)
- Order fulfillment and global delivery
- Marketing, analytics, and website optimization
- These partners are contractually obligated to use your data solely to perform the services requested by Luxeqa and are not permitted to use or disclose it for any other purpose.
We may also disclose information when required by law, legal process, or to protect Luxeqa’s legal rights and security.
6. Data Security
Luxeqa applies strong administrative, technical, and physical measures to safeguard your personal information from unauthorized access, misuse, or loss.
While we follow best industry practices, please note that no method of online transmission or storage is 100% secure.
7. Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law or for legitimate business purposes.
8. Your Rights
You have the right to:
- Access or request a copy of the information we hold about you
- Correct or update inaccurate details
- Request deletion of your personal data (subject to legal or transactional requirements)
- Withdraw marketing consent at any time
To exercise these rights, contact us at support@luxeqa.com.
9. Third-Party Links
Our Website may contain links to external websites. Luxeqa is not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their policies before providing any personal information.
10. Cookies
We use cookies to enhance your browsing experience, analyze traffic, and personalize content. You can modify your browser settings to refuse cookies, but some features of the site may not function properly as a result.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in legal, operational, or business practices. Updates will be posted on this page with the revised “Effective Date.”
12. Contact Us
For questions, concerns, or requests related to this Privacy Policy, please contact us at:
Luxeqa FZ-LLC
📧 Email: support@luxeqa.com
📞 Phone / WhatsApp: +971 52 685 6544
🌍 Website: www.luxeqa.com